Customers, Changes & New Challenges Reinventing the Fire Service   An International Conference   Organized by   Institution of Fire Engineers (USA Branch) John Jay College of Criminal Justice (CUNY) Dept. of Public Management   Fire Department Instructors Conference Indianapolis, Indiana, USA March 3-4, 2000    Supported by the United States Fire Administration, Federal Emergency Management Agency,  under Cooperative Agreement EME-2000-CA-0048.

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The work that provided the basis for this publication was supported in part by funding under a cooperative agreement with the Federal Emergency Management Agency. The substance and findings of that work are dedicated to the public. The authors and publisher are solely responsible for the accuracy of the statements and interpretations contained in this publication. Such interpretations do not necessarily reflect the views of the Government.