Credits

We would like to recognize the individuals responsible for hosting the conference and compiling this CD-ROM.

Editor: Charles Jennings, MIFireE, John Jay College of Criminal Justice (CUNY) Department of Public Management
Production Team: Derek Owens, St. John's University, Queens, NY
Sponsors: Decaan International
Institution of Fire Engineers , United States of America Branch
John Jay College of Criminal Justice
PennWell Publishing
United States Fire Administration
Session Moderators: Scott Baltic - Reinventing the Fire Service for a New Millennium
William Jetter, PhD - Privatization
Gene Carlson, MIFireE - Transforming Organizations
Gregory B. Cade, MIFireE - Managing Change
Kirk Rosenhan, PE - Prevention Versus Cure
Cortez Lawrence, JD, MIFireE, MPA - Organizational Change
Jeffrey Stern - The New Customer Service
CD-ROM Design: Jeff Blackwell, Spotted Dog Technologies, Plano, TX

The work that provided the basis for this publication was supported in part by funding under a cooperative agreement with the Federal Emergency Management Agency. The substance and findings of that work are dedicated to the public. The authors and publisher are solely responsible for the accuracy of the statements and interpretations contained in this publication. Such interpretations do not necessarily reflect the views of the Government.

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