Conference Papers

This section contains copies of the papers presented at the conference.  The papers are in Adobe Acrobat format so the Adobe Acrobat reader (PC | Mac) is required. The papers are organized into 7 broad categories related to how they were presented at the conference.  Click on the desired links below to view the papers, paper abstracts and author bios.

Opening Remarks IV. Managing Change
I. Reinventing the Fire Service for a New Millennium V. Prevention Versus Cure
II. Privatization VI. Organizational Change
III. Transforming Organizations VII. The New Customer Service

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